When I seriously started learning the ITIL framework, I decided to use the knowledge of people who have experience or teaching in this field to make better use of this framework and implement work processes. The selection of these people was not limited to a specific place and location, but it is quite easy to access them using the available connections and platforms. But there are still things to keep in mind when communicating with these people.
The meanings in the ITIL framework are quite clear and precise
If you read the five ITIL books, version 3 of 2011 or the Foundation exam booklet, you will notice that all the roles and processes are presented with brief and useful explanations, while emphasizing the meaning of each of the words used in this There are sentences. For example, Customer and User are two completely different roles, but if we do not know the meaning of these words (in ITIL), we will face problems in the continuation of the learning path. There are other words and expressions like these, which are not much different for people like me who have just entered this path. But in ITIL this difference is significant and vital.
What the ITIL framework says
ITIL is like any other framework in management, programming, or any other specialized field. The main difference is between the people who work on these frameworks, use them, and shape their processes based on them. But what makes the difference?
The ITIL framework is a collection of Best Practices for advancing IT services over their lifetime.
ITIL means 5 books full of international offerings and experiences. I mean, we say that this process with this structure that you see has been used and useful for several organizations and IT units and can be useful for you as well. Do you want to try?
Can all processes of an organization or IT unit be created and implemented based on ITIL? The answer is that there is no need to do this, you want to use a framework to improve processes, work routines, and your entire work life with your colleagues, so as far as the ITIL framework helps you achieve these goals It will be useful and beyond that, it is not necessary.
The differences become apparent
The experience of professionals is different because each of them uses the ITIL framework in their organization or unit according to their needs. John, as the IT manager of a small company, may have chosen a small part of ITIL processes in the field of Service Strategy, and Paul from a reputable and international company with several branches has decided to create 90% of ITIL-based processes. It can help improve the work and progress of individuals and organizations.
As a result of these different experiences, all of which are valuable (when I ask a question as a newcomer to this field, the answers will all be based on the meanings and definitions of ITIL and real-world examples given by these experts) Sometimes they are different.
How to use the different views and experiences of experts?
From the beginning of my career at ITIL, wherever definitions were not enough for me or I could not relate them to examples in the world, I would go to different people who have experience in this field and ask my question. These people also answered my questions with great pleasure and kindness.
Experience is one of the most valuable assets in life and the professional world, and if you are in contact with professionals, you know the value of sharing their knowledge. As a result, to better understand the concepts and examples of the real world and use this framework, try to know and understand the working conditions of those people so that their examples are more tangible to you.